Account Manager

Account Manager (Client Relations & Business Development)

About Us

Thientu BPO is a growing Vietnamese BPO company providing end-to-end outsourcing solutions, including customer service, back-office operations, HR services to both domestic and international clients. As we expand our client portfolio, we are looking for a driven and relationship-focused Account Manager to join our commercial team.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for an assigned portfolio of existing clients
• Build and maintain strong, long-term relationships to ensure high client satisfaction and retention
• Conduct regular service reviews, identify client needs, and propose relevant upsell or cross-sell solutions

Contract Management

• Oversee contract renewals, amendments, and SLA (Service Level Agreement) compliance
• Coo...