Account Manager I

JOB DESCRIPTION

Job Summary:

A Merchant Disputes Account Manager manages the performance of 10-15 employees. In addition, the Merchant Disputes Managers partners and collaborates with the Leadership team. The Account manager also is responsible with the Quality performance of the team and function, provides guidance when it comes to Learning and Development of the employees, and also partners with our stakeholders such as Product and Technology teams to supervise the business operations. The Account Manager will also be the resolver for any escalation pertaining to the delivery of work by any of our specialists in the function. This role is also responsible for interacting, educating and supporting Relationship Managers and their clients delivering superior service and quality using all.

As a Merchant Disputes Account Manager within the Merchant Disputes team, you are responsible for leading a team of Merchant Disputes Specialists. Delivering Service Excellence,...