Account Manager

Xillium Professional Services is a leading clinical support outsourcing company based in the Philippines, specializing in virtual medical assistant and related services for US healthcare clients. As an Account Manager, you will play a pivotal role in ensuring exceptional client satisfaction and operational excellence across our service portfolio.

Key responsibilities include:

• Build and maintain strong client relationships through regular check-ins, proactive communication, and comprehensive business reviews.
• Collaborate with internal departments to ensure seamless service delivery, operational efficiency, and smooth client onboarding.
• Conduct performance assessments, address client concerns, and develop strategies to enhance client retention.
• Communicate client updates, expectations, and concerns to relevant stakeholders.
• Serve as the primary point of contact for client escalations and risks, implementing effective mitigation strateg...