Job Description
As the Account Manager, you oversee and maintain the relationships with our key clients. You will act as their partner by monitoring the quality of our service delivery and working with these clients to identify their business needs that we can address through new services.
In addition to getting client-based feedback for product development, you will need to be proactive in recommending other services that we can offer our clients with the intention of enhancing our existing service portfolio with them. You collaborate with the Services Team through monitoring our staff's performance—identifying gaps and recommending upskill training as needed by the clients.
Responsibilities:
- Oversee the relationships with our accounts
- Monitor the quality of our service delivery with our accounts.
- Prioritize and deliver a premium customer service experience (e.g. identifying high-level requirements - resources, equipment and skills)
- Work with ...
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