Account Manager in BPO

Account Manager in BPO Job Description

An
Account Manager in a Business Process Outsourcing (BPO) environment
serves as the primary point of contact for clients, ensuring seamless service delivery, high client satisfaction, and long-term relationship growth. This role bridges the gap between the BPO provider's operations and client expectations, focusing on outsourced processes like customer support, IT services, finance, or HR. The position demands strong relationship-building skills, operational oversight, and a proactive approach to identifying upsell opportunities in a fast-paced, client-centric setting.

Key Responsibilities

• Act as the main liaison between clients and internal teams, handling day-to-day communications, queries, and escalations to resolve issues promptly and maintain service level agreements (SLAs).
• Develop and nurture strong client relationships by conducting regular check-ins, performance reviews, and feedback sessions t...