Job Description
Job Description:
Key Responsibilities
Serve as the primary point of contact for assigned client accounts.
Maintain strong client relationships grounded in responsiveness and clarity.
Monitor account performance against contractual objectives and service metrics.
Identify upsell and cross-sell opportunities based on client needs.
Coordinate with operations, finance, and technical teams to ensure delivery accuracy.
Prepare performance reports, forecasts, and renewal documentation.
Resolve escalations through structured problem analysis.
Track revenue pipelines and ensure CRM data integrity.
Support contract negotiations within approved pricing frameworks.
Qualifications
Bachelor's degree in Business, Marketing, Management, or related field.
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