Account Manager

Job Description: The Account Manager will handle corporate accounts end to end managing collections and billing, driving renewals, executing upsells, and recovering at-risk or churned clients. You will be the primary liaison, ensuring client satisfaction and revenue growth while maintaining compliance.
Key Responsibilities: 1. Collections & Billing ● Manage timely billing cycles: issue invoices, statements of account (SOA), and follow up payments. ● Contact clients via phone/email for overdue accounts; develop repayment plans. ● Reconcile payments and credits, collaborate with Finance to resolve discrepancies.
2. Renewal and Retention ● Coordinate with internal teams to prepare proposals, campaigns, and pricing. ● Ensure contracts are renewed 30–60 days before expiry.
3. Upselling & Cross-selling ● Identify expansion opportunities within existing accounts. ● Develop and present ROI driven proposals for new features or services.