Account manager

Job Description
Provide physical and remote support to clients and technical staff as required.
Maintain a high standard of customer service for all support requests and adhere to service management principles.
Monitor client accounts to ensure vehicles are consistently streaming and provide support whenever necessary.
Receive and analyze proposed client cancellations, identify underlying issues, recommend solutions, and advise management on effective retention strategies.
Follow up on cancelled vehicles to facilitate change of ownership and retain business opportunities.
Initiate meetings with client decision-makers to obtain feedback, identify challenges, and implement strategies to prevent cancellations.
Escalate complex issues to international support teams when required.
Test and evaluate newly introduced technologies.
Assist the control room and technicians during emergencies at any time as needed.
Serve as a backup to the control room when required....