Account Manager

We are seeking a results-driven and client-focused Account Manager to oversee and grow relationships with our major private sector clients and/or the government. This role is responsible for managing key accounts, ensuring client satisfaction, and driving business growth through strategic account planning and service excellence.

Main Functions:

• Serve as the primary point of contact for assigned major private sector clients.
• Develop and maintain strong, long-term client relationships to ensure retention and satisfaction.
• Understand client needs and provide tailored solutions that align with their business goals.
• Coordinate with internal teams (e.g., operations, finance, technical support) to ensure timely and successful delivery of services.
• Monitor account performance, prepare regular reports, and identify opportunities for upselling or cross-selling.
• Lead business reviews and strategic planning sessions with clients. <...