Account Manager

Overview

We are looking for a dynamic and results-oriented Client Success and Account Manager to join our Digital Marketing Agency. This hybrid role combines the responsibilities of both Customer Success and Account Management to ensure our clients achieve their desired outcomes and remain satisfied with our services. The ideal candidate will proactively engage with clients to understand their needs, drive success, and identify growth opportunities.

Responsibilities

• Onboarding and Training: Guide new clients through the onboarding process, ensuring they understand and can effectively use our products/services.
• Client Engagement: Regularly check in with clients to monitor satisfaction, provide guidance, and address any issues or questions.
• Health Checks: Conduct regular health checks to ensure clients are achieving their desired outcomes and deriving value from our offerings.
• Feedback Loop: Co...