Account Manager

Overview

As an Account Manager, you will own the growth, retention, and overall success of Tier 1 customers. Your mission is to build trusted relationships, deeply understand customer business needs, and drive measurable growth through adoption, upsell, and long-term partnership. This role sits at the intersection of commercial strategy, customer advocacy, and internal coordination.

Responsibilities

• Own relationships with Tier 1 customers, driving satisfaction, retention, and growth.
• Deliver on key business metrics such as Gross Profit, Margin %, NRR, and upsell performance.
• Act as the main customer advocate, coordinating internal teams to meet business and technical expectations.
• Identify growth opportunities through product adoption, cross‑sell, and upsell initiatives.
• Forecast customer traffic and proactively manage risks related to revenue, margin, and collections.
• Support account setup and ongoing opt...