Account Manager

Role Overview
We are looking for a high-energy, relationship-driven Account Manager to serve as the primary point of contact for our key clients. Your mission is simple but vital: ensure our customers are thrilled with our service, find new ways to solve their problems with our products, and keep them growing with us for the long haul.
Key Responsibilities
Relationship Management: Build and maintain deep, trusted advisor relationships with stakeholders across your assigned book of business.
Revenue Growth: Identify opportunities for upselling and cross-selling to meet and exceed quarterly expansion targets.
Retention: Own the renewal process. Proactively identify at-risk accounts and implement save strategies to minimize churn.
Strategic Planning: Conduct regular Business Reviews (QBRs) to align our solutions with the client's evolving business goals.
Internal Advocacy: Act as the voice of the customer, relaying feedback to Product and Marketing teams to drive cont...