Account Manager

The Account Manager will oversee client accounts, ensuring exceptional client satisfaction, seamless operations, and high-performing Virtual Assistants (VAs). This role serves as the primary bridge between clients and internal teams, ensuring deliverables are met, expectations are aligned, and issues are proactively resolved.

This is a high-responsibility role requiring strong leadership, organization, and client relationship skills.

Key Responsibilities

Client Relationship Management

• Serve as the main point of contact for assigned client accounts
• Conduct regular check-ins (weekly/bi-weekly/monthly depending on client tier)
• Ensure client needs, KPIs, and expectations are clearly understood and documented
• Proactively address concerns before they escalate
• Maintain high retention and satisfaction rates
• Identify upsell and expansion opportunities ...