Account Manager

Position Description Title: Account ManagerBusiness: Property ManagementRole reports to: OC Branch managerLocation: VirtualDescription: Full time, minimum 40 hours per week, 8:30am-5:00 PM (PST)Purpose of Role: To serve as the primary point of contact for owners, ensuring accurate financial management, clear communication, and proactive support that strengthens trust and long-term relationships.Key Responsibility AreasKey Role Accountabilities:Measures (KPI): Customer Service- Main point of contact for all Owner needs and issues- Helps residents: set tenant expectations on requirements of lease, answer questions on application questions & status, showing instructions, rent questions, portals, document requests, rental verifications, general questions about lease, move-in/move-out questions.
- Helps owners: statements, owner draws, portals, document requests, direct deposit bank changes, general questions, minor maintenance questions.
- Limit the incoming calls that go to voi...