Account Partner Director

Responsibilities

• Exceed CSG Success Cloud growth and bookings targets, while ensuring organizational health and customer satisfaction goals as a territory leader
• Deeply understand each customer's business context — motivations, industry dynamics, strategic goals, and critical KPIs — to co-design initiatives that deliver measurable outcomes, not just services delivery
• Lead with an outcomes-based selling approach, structuring engagements around value realization milestones and platform adoption metrics
• Engage C-Level executives using a consultative, insight-led approach that positions Salesforce as a long-term transformation partner — not a vendor
• Build compelling, customer-specific business cases that connect proposed initiatives to concrete KPI impact (revenue, efficiency, time-to-value, adoption), ensuring every investment is justified by expected business outcomes
• Develop and manage a territory plan and personalized acc...