Account Relationship Lead - Virtual Assistant Services - Philippines, Remote

Account Relationship Lead - Virtual Assistant Services - Philippines, Remote

Department: MEA Operations

Employment Type: Permanent - Full Time

Location: Philippines

Reporting To: Assistant Operations Manager

Compensation: ₱38,000 - ₱42,000 / month

Leadership & Team Development

• Manage 15–20 virtual assistants across multiple clients simultaneously.
• Run daily stand‑ups and coach EAs in real time when issues arise.
• Build and execute personalized development plans for each team member.
• Track performance metrics including response times, client satisfaction, and quality scores.
• Jump in hands‑on when clients need immediate support – you are a player‑coach.

Client Success Management

• Lead video calls with international clients daily.
• Partner with clients to optimize EA workflows and stay ahead of their ...