Account Service Manager - Itil

**Req ID**: ******
We are currently seeking a Account Service Manager - ITIL to join our team in ciudad de mexico, México (MX-MEX), Mexico (MX).
Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.
In this role you will be responsible for:
- Individuals who have mastered the basic principles of the role and are able to handle more complex problems and projects.
- Most problems they handle require standar...