Account Service Specialist

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Account Service Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
The individual will provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room.
The individual will provide live phone support during daytime/evening/weekend hours and participate in an on call rotation
The individual is responsible for working on requests and incidents based on client's tickets, using the documentation and procedures put in place in their business unit.
The individual will escalate issues to the manager and/or the appropriate team based on complexity and priority.
The individual should be a technically savvy, customer-focused individual who will be working directl...