Account Services Retail Lead, Staples Promotional Products - Bilingual (English/French)

This role requires bilingual fluency in English and French

As an Account Services Retail Lead, you will be responsible for managing and growing a portfolio of customer online eCommerce stores and physical retail boutique locations that sell branded merchandise. You will design, recommend, and oversee the execution of online solutions and customer service tools, while leading a team of associates to deliver exceptional internal and external customer experiences. In this role, you are accountable for revenue, margin, inventory performance, and the successful execution of both online programs and in-person retail operations across Canada.

What You’ll Be Doing:

• Own the success of a $4–8M book of online program business, driving year-over-year growth and profitability.
• Lead and manage operations for multiple SPP retail boutique locations, including staffing, training, scheduling, associate performance, and retention.
• Partner wit...