Account Specialist

The Account Specialist role is a hybrid role focused on sales, account management, and service. You will work in a team environment responsible for managing, retaining, and driving revenue growth within existing client relationships. You will be our client liaison partnering with multiple internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation. 

You will report to Senior Manager of Vertical and Middle Markets Sales.

• Resolve inbound client inquiries.
• Make outbound phone calls and email to existing clients
• Enhance existing client relationships by focusing on service needs, research, and special projects.
• Provide product training to clients to ensure use of Experian services.
• Identify renewal and upsell opportunities.
• Monitor and understand client usage behaviors to identify and address new trends.
• Initiate and obtain required documentation to ...