Account Specialist II

JOB DESCRIPTION

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As the Account Service Specialist II within the Merchant Services team, you will be an advocate for our merchants by providing phone support, offering resolutions to payment processing issues, technical troubleshooting, and addressing general questions.

Job Responsibilities

• Answer and resolve calls from our merchants. Be the First contact resolver for our Merchants
• Identify, analyze, and document information collected from merchants
• Resolve issue and merchant concerns accurately and expediently while adhering to business Policies & Procedures.
• Ensure timely follow-up on merchants inquiries 100% of the time
• Troubleshoot technical problems to determine the root cause and provide a viable solution
• Analyze transactions, deposits, statements and account information in order to res...