Job Description
We are seeking an Account Support Coordinator to join our team on a 6-month FTC at our Redditch site. This role will focus on managing the high volume of quotes and estimates generated by the client, with the aim of reducing this volume through effective customer engagement.
You will support the Account Manager in delivering the agreed contract, ensuring performance standards and KPIs are consistently met.
What You'll Be Doing
• Actively review quotes/estimates raised by the client for approval, ensuring communication with branch managers to seek approval for site specifics
• Support the management of the CE process
• Be the point of escalation on behalf of the client, ensuring SLAs can be delivered and aligned with the contract agreement
• Review outstanding WO volume and manage outstanding tasks
• Influence and work with client representatives to develop a culture if improvement and build effective relat...
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