Job Description
Key Responsibilities
● Lead, manage, and develop operations teams to achieve client service
level agreements (SLAs), key performance indicators (KPIs), and
business objectives.
● Oversee workforce planning, scheduling, and resource allocation to
ensure smooth and efficient operations.
● Monitor performance metrics and prepare regular reports for senior
management and clients.
● Drive process improvements, standard operating procedures (SOPs),
and best practices to enhance service delivery.
● Partner with clients to address business needs, resolve issues, and
ensure consistent alignment with expectations.
● Ensure compliance with company policies, client requirements, and
regulatory standards.
● Foster a culture of continuous improvement, teamwork, and employee
engagement.
Job Types: Full-time, Permanent
Pay: Php90, Php130,000.00 per month
Benefits:
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