Accounting Support Sevices Analyst

We're looking for a Accounting Support Analyst to join our team in delivering high-quality support to clients using Deltek's suite of accounting software products. In this role, you'll work in a collaborative environment, providing assistance to customers through multiple channels—including phone, email, chat, and web.

• Provide quality accounting software support to clients using Deltek products.
• Respond to incoming support requests in a prompt, professional, and helpful manner.
• Assess the nature of customer concerns and resolve support issues using troubleshooting skills and product knowledge.
• Stay updated with the latest AI technologies and integrate them into support processes.
• Clearly document all customer interactions, issues, and resolutions in accordance with best practices.
• Collaborate effectively within a team environment and organize tasks based on priority.
• Work independently and maintain self-motivation, wh...