Accounts Administrator

Key Responsibilities

1. Monthly Statements & Billing

• Produce monthly service charge statements (PDF)
• Produce monthly rent statements (PDF)

• Ensure all statements accurately reflect:

• Charges raised

• Payments received
• Arrears or credits
• Distribute statements in line with internal procedures

2. Rent, Credit Control & Arrears Administration

• Update tenant rent statements for non-payment
• Maintain monthly credit control and rent position
• Track arrears and support escalation processes
• Arrange and record rent arrears payment plans
• Maintain accurate records of agreed arrears arrangements

3. Universal Credit & Housing Support Administration

• Update tenant records for Universal Credit changes
• Apply for direct rent payments to landlords (Managed Payments to Landlord)
• Submit applications to recover rent arre...