Job Overview

To provide excellent administrative and customer service to all Ethos Nursing Home employees, residents and visitors. To manage the administrative procedures within the home as directed by the PIC and to provide reception cover as needed. To promote the Home and company to potential residents and their families, in a pleasant, caring and professional manner. Reporting to The Person in Charge or designated person.

Duties & Responsibilities will include, but not limited to

Customer Service and Reception Responsibilities:

        Manage all telephone communications in line with Ethos policies, including call handling and transfers, accurate message taking, and scheduling meetings.

        Provide comprehensive administrative and reception support as directed by the Person in Charge (PIC), acting as a professional and welcoming first point of contact for visitors, residents, and enquiries.

        Promote t...