Accounts Receivable Escalation Specialist

**Staples is business to business. You’re what binds us together.**

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.

The **Center of Excellence (COE)/Accounts Receivable Escalation Specialist** serves as the operational “first responder” for complex escalations across the Order‑to‑Cash (O2C) value chain. Acting as a subject matter expert, this role triages customer and operational issues, performs root‑cause analysis, and coordinates cross‑functional resolution plans that restore service, protect revenue, and elevate the customer experience. The role partners closely with internal teams and external stakeholders to eliminate payment blockers, reduce ...