Accounts Receivable

Accounts Receivable & Collections Specialist

Alternative titles:

• AR & Collections Agent
• Billing & Payments Specialist

Role Objective

Ensure timely collection of outstanding invoices while maintaining customer trust and protecting the company's reputation. This role focuses on professional follow-up, dispute resolution, and payment facilitation—not aggressive debt collection.

Key Responsibilities

• Follow up on overdue invoices (7–60 days)
• Contact residential, landlord, property management, and light commercial clients
• Address common payment delays:
• Insurance processing
• Landlord approval
• Invoice clarification or disputes
• Coordinate with dispatch, technicians, and accounting to resolve billing issues
• Set up payment plans when required
• Collect payments via credit card, ACH, or e-transfer
• Accurately update CRM and accounting systems
• ...