Accounts Receivable Specialist

Summary of Role

The Accounts Receivable Specialist is responsible to collect customer past due balances for assigned accounts, focused on both the LATAM and US market. Collaborate with internal employees to resolve customer payment disputes. Suggest process improvements and assist leadership with projects to improve the process and results. Perform additional administrative duties such as cash application and data analysis.

How You'll Succeed

• Contact past due customers to collect past due balances, handling both inbound and outbound communications via telephone, email, or through other channels

• Identify and resolve any payment disputes by determining the root cause of any cases and following up with internal teams to resolve them

• Explain invoice details, statements, payments, and credit memos to customers; including, performing analysis and research necessary to answer customer questions

• Assist customers...