Accounts Receivable Team Lead

Overview

Job title: Talent Acquisition Coordinator | Psychologist | Recruiter | HR

Responsibilities

• Delegate tasks to team members to balance workload effectively.
• Monitor team productivity and ensure metrics remain stable.
• Ensure each email/request is addressed promptly, either directly or by delegation.
• Serve as a point of contact for escalations/issues alongside the Operations Manager.
• Report client feedback to LSG Operations and Quality Departments.
• Report employee absenteeism to both the client and LSG Operations Department.
• Support the interview process for candidate prospects.
• Assist and support the team with concerns or issues.
• Conduct coaching sessions with the team as needed.
• Gather and share best practices within the team.
• Meet personal and team qualitative/quantitative targets.
• Approve customer refunds and write-offs (up...