ACES Process Manager - AMZL BR, Amazon Customer Excellence System (ACES)

Description
As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Logistics (AMZL). We are Amazon's last mile delivery arm, delivering packages and smiles to our customers everyday.

You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes. You are the Subject Matter Expert (SME) on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you identify with having a disability, or other support need, please let me know if an accommodation/adjustment would be beneficial to you during the application,...