Active Pooling: Supervisor, Training & Quality - Davao for CS/Retail account

1. Leadership & People Development

• Coaching and mentoring team members (trainers, QAs)
• Driving performance improvement through structured development plans
• Managing team productivity, engagement, and performance standards

2. Training Management & Facilitation Excellence

• Designing and managing training schedules
• Evaluating trainer effectiveness and delivery consistency
• Overseeing certification processes (internal and client-driven)
• Ensuring high-quality facilitation standards across programs

3. Quality Assurance & Calibration Expertise

• QA frameworks, scorecards, and audit processes
• Calibration facilitation and variance management
• Monitoring consistency between QA/trainers and business standards
• Conducting audits and ensuring compliance to SOPs

4. Analytical & Pro...