Adherence Support Coordinator 2 (Xico)

The Support Coordinator 2 (SC2) is responsible for accurately and efficiently making outbound calls to consenting patients and caregivers to deliver scripted content in support of the patient's ongoing treatment journey. The SC2 educates and delivers messaging regarding the brand, treatment expectations and support tips and resources based on program cadence and content. The SC2 role supports programs associated with specialty pharmacy or radioligand therapeutic products for highly complex, rare or orphan diseases. The SC2 may share appropriate information with patient/caregiver around other resources and services that the PSC may be able to offer or transfer them to the appropriate PSC partner, including their designated Patient Navigator. The SC2 must have strong communication skills to converse with customers about their treatment journey and be able to offer solutions in accordance with approved procedures. The SC2 also receives inbound calls from patients/caregiv...