Admin and Helpdesk Leader Role

OCS UK is hiring a Helpdesk and Admin Team Leader to manage help desk operations at the Southbank Centre in London. Focus on communication and task efficiency.

As part of a dynamic team, you will oversee daily help desk operations to log work requests and prioritize tasks effectively. This leadership role requires a clear understanding of engineering and cleaning services, ensuring compliance with organizational standards and fostering a high-performance environment across the team. Drive operational success in one of London’s most vibrant cultural venues.

Key Responsibilities:
• Manage Helpdesk communication through various channels
• Log and monitor tasks using the CAFM system
• Allocate and monitor work for engineers and cleaners
• Ensure accurate filing of completed work sheets
• Promote collaboration and team culture in service delivery

Requirements:
• Knowledge of M&E systems and soft services
• Prov...