Admin Assistant

The Admin Assistant supports the administrative needs of the technology organization. The Admin Assistant uses his/her skills in office productivity systems to organize and schedule activities that achieve efficient company operations.



Duties and responsibilities:

- Assist and resolve customer concerns via phone, email, and other media regarding products and services

- Schedule and monitor work of field technicians

- Facilitate in-house repair of equipment when needed

- Ensure that clients' expectations regarding installation, repair and maintenance are met to their satisfaction

- Provide administrative support to customers in technical matters

- Troubleshoot and assist clients in resolving basic technical problems

- Perform proper documentation and reporting of work accomplishment

- Prepare and ensure details in billings and invoices are correct

- Ensure compliance with company standards, rules and regulatio...