Admin Assistant/Dispatcher

Dispatch and Scheduling Duties:

• Receive and review service requests for installations, repairs, and maintenance.
• Schedule and assign tasks to technical staff based on priority, location, and workload.
• Dispatch field technicians promptly for service calls, installations, or troubleshooting.Coordinate with customers to confirm appointment times and ensure readiness for service.
• Track job progress, completion, and service reports for each assigned task.
• Update schedules in real-time to reflect changes, cancellations, or delays.

Field Staff Monitoring:

• Monitor the daily activities and performance of field technicians.
• Ensure timely completion of installations, repairs, and service calls.
• Verify field reports and ensure accuracy of data submitted from on-site work.
• Address issues or delays in the field by communicating with both customers and staff.
• Compile daily or weekly perfor...