Job Description
Responsible and accountable for end-to-end coordination and control of PR, TR, SRN, e-Claim, and e-Timesheet processes, ensuring accuracy, timeliness, and compliance with financial controls.
Monitor transaction status, identify delays or issues, and highlight risks or improvement opportunities to HODs or Managers.
Coordinate and manage Customer Satisfaction Survey (CSS) activities, including distribution, follow-up, consolidation of feedback, and preparation of summary information for management review.
Act as a coordination focal point for customer-related administrative and documentation matters to support service delivery and customer satisfaction.
Own and govern departmental and project documentation including MoM, action tracking, project records, FAT documentation, training records, and department activity files, ensuring completeness and audit readiness.
Coordinate and support departm...
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