Admin Cum Customer Service Executive

Position: Admin Cum Customer Service Executive
Company: Xiaomi Service Center (One Service Republic Sdn. Bhd.)
Employment Type: Full-Time, Permanent
Work Mode: On-site

Job Overview

We are looking for a proactive, customer-focused, and detail-oriented Admin Cum Customer Service Executive to support daily operations at our Xiaomi Service Center. This role combines front-line customer service with administrative and inventory support, ensuring a smooth service experience and efficient operational workflow.

Key Responsibilities

Customer Service & Front Desk

• Welcome, attend to, and assist walk-in customers in a professional and friendly manner
• Explain service procedures, repair status, and basic product or service information clearly to customers
• Handle customer inquiries, feedback, and complaints professionally and escalate when necessary
• Coordinate with technicians and internal teams to ensure timely service up...