Admin Cum Customer Service

Responsibilities:

• Handle customer inquiries via phone, email, social media, and in-store; explain services, pricing, and packages; perform upselling and cross-selling when appropriate.
• Prepare and issue quotations, job sheets, and service breakdowns; coordinate job timelines with shop leads to ensure on-time completion.
• Manage bookings, appointments, follow-ups, payments, refunds, and related transactions to ensure smooth customer experiences.
• Monitor job progress, provide regular updates, conduct job completion walk-throughs, explain after-care and warranty, and handle complaints with proper escalation.
• Perform data entry, filing, document control, inventory tracking, supply ordering, and office equipment coordination.
• Upload product details online, take product/service photos, assist in content creation, video shoots, and collaborate with the marketing team to enhance brand visibility.
• Gather customer feedback, anal...