Admin Executive (Cash Management Support - Services)

Admin Executive (Cash Management Support - Services)

• Create ticket for Engineer call log in Skywalker system.
• Arrange PM Service for all customer and updates in PM Service report.
• Communicate with engineers for arranging SLM Calls and special tasks.
• Responsible for responding to customer/service providers thru emails and whatsapp for SLM Log calls.
• To track call report performance data for management analysis.
• Providing accurate information on services to customers.
• Ensure all SLA’s are met appropriately.
• Ensure customer satisfaction and provide professional customer support.
• Identify and upscale issues appropriately.
• Follow up on customer interactions.

Formal Education

• Possess at least a Diploma in Business Studies or related field.

Experience

• At least 1 year of working experience in customer service field.
• Fresh gra...