Admin Officer

About Us:

ACE Education is seeking a dedicated Admin Officer to provide exceptional support to our students, parents, and educators. The ideal candidate will be passionate about education and committed to delivering outstanding service.

Position: Full-time (Onsite @ Montkiara)

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries via phone, email, and in-person interactions.
• Understand and assess customer needs to provide appropriate information and assistance.
• Anticipate customer needs and provide proactive solutions.
• Guide clients through the enrolment process and provide support with educational programs, schedules, and other services offered by ACE Education.
• Collaborate with internal teams to resolve customer concerns and ensure seamless service delivery.
• Monitor customer satisfaction and identify areas for improvement.
• Collect feedback from clients t...