Admin Officer @ Novena (6-12 months)

Job Scope

• Collect and archive daily form submissions for data compilation
• Process form submissions and handle appeal cases for Project related matters
• Maintain and update case status records in the system
• Respond to correspondence related to Project through the platform
• Manage all incoming telephone enquiries related to Project
• Extract and compile historical records data as required
• Prepare periodic statistical reports and data summaries

Requirements

• Strong organisational and time management skills
• High attention to detail and accuracy
• Ability to manage and coordinate with multiple stakeholders effectively
• Excellent written and verbal communication skills
• Ability to handle various types of email correspondence professionally
• Prior customer service experience preferred
• Demonstrated ability to work efficiently in operational environments
• Proficiency in using computer systems a...