Administration Broker

Description

To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.

Responsibilities

Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.

Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.

Manage existing clients and grow portfolio through making contact and generating leads.

Resolve all customer queries efficiently, and within agreed timelines.

Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant targets.

Control the effective service for settlements in the busi...