Administration & Customer Service Assistant

Admin and Customer Service Assistant (Kempsey) â Full Time. April Start. 
Kempsey, NSW 

Ready for your next opportunity? Busways is looking for an Administration and Customer Service Assistant. You have the chance to make a key difference in the community by ensuring safe and reliable transport services every day! Start date April 2026. 

What You’ll Be Doing: 

• Investigate and respond to customer feedback in collaboration with Transport for NSW (tfNSW) through the TfNSW Salesforce CRM. 
• Support Busways’ compliance with KPI’s to Customer Service and Response to Customer Feedback. 
• Assist with evidence gathering (e.g. CCTV, journey data and staff statements) to support complaint investigations. 
• Provide administrative support for investigations, contract reporting, and service delivery activities relating to customer complaints and feedb...