Administrative Agent

Salary: $44,162 per year
Location: Pickering YMCA Employment & Community Services
Work Hours: 37.5 hours per week
Employment Type: Full Time Salaried Contract (up to March 31, 2027)
Vacancies: 1
Start Date: June 15, 2026
Application Deadline: May 20, 2026 at 5:00pm

Role Overview

The Administrative Agent provides front-line administrative and customer service support to ensure the smooth operation of programs and services. The role supports coordinated service delivery through accurate data management, reporting, and effective communication with participants and stakeholders. It contributes to day-to-day operational efficiency by managing inquiries and assisting with administrative and financial processes.

Responsibilities

• Manage inbound telephone inquiries and walk‑in traffic in a professional and timely manner.
• Provide information and referral services to meet customer needs, including responding to inqu...