Administrative Assistant – Customer Service and Accounting

Description of Responsibilities

The successful candidate will be responsible for the following duties:

Customer Service and Communications

• Answer company phone calls and emails
• Provide professional and courteous customer service
• Receive, screen, and forward inquiries to the appropriate parties
• Handle complaints and resolve problematic situations with diplomacy
• Conduct follow-ups with clients

Billing and Accounts Receivable

• Prepare and issue invoices
• Monitor payments and accounts receivable
• Communicate with clients regarding payment reminders
• Maintain up-to-date financial records
• Collaborate with management on administrative follow-up

Research and Procurement

• Res...