Administrative Assistant - Intermediate (Onsite) JP870

Perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing various administrative activities.

Duties will include the following but are not limited to:
Client Service & Communication

Serve as primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public.
Provide accurate, timely, and respectful responses; assess urgency, manage high call volumes, and de escalate difficult situations.
Explain certification requirements, policies, procedures, assessment processes, and upgrading options.

Processing Credential Assessment & Certification by:

Assessing Canadian and international educational credentials against Alberta Child Care Staff Certification standards.
Reviewing programs of study and make certification decisions or recommendations in alignment with le...