Administrative Associate

Salary range:
USD/month
Key Responsibilities:

Patient & Administrative Support

• Manage general administrative tasks and daily office operations
• Serve as a Human Resource (HR)/Compliance manager and operator for small business team
• Handle email inbox management and timely patient communication
• Answer inbound calls from patients with professionalism and empathy
• Provide excellent customer service before, during, and after procedures
• Follow up with patients post-operatively to ensure a positive experience
• Serve as a reliable point of contact for patient questions and concerns

Operations & Process Management

• Draft, document, and maintain Standard Operating Procedures (SOPs)
• Ensure processes are followed consistently and improved over time
• Support operational organization, scheduling, and internal workflows
• Assist with both surgery center and office compliance...