Administrative Executive

Statement of Work

Key deliverable:

To talk to customers via email / phone call.

To quote customers via email / phone call

To enter the data and bookings in the system.

To help customers with their queries about pricing and tracking.

To update customers about their cars, showing good customer service.

KPI's:

• 100% data integrity and accuracy
• Comprehensive data collected (name, telephone and email address)
• Achieve minimum levels quoting and bookings :
• 50 – 70 per week for the first week
• 70 – 150 per week for the second week
• per week thereafter

Primary tasks:

• Enter the bookings and data into system with 100% accuracy.
• Answering incoming calls
• Identify the routes to see if the job can be done. And then quote accordingly.
• Calling or emailing customers who have put in enquires on the website and in emails.
• Providing custome...