Administrative Executive

Key Responsibilities:

• Plan and deploy daily manpower resources according to weekly schedules
• Coordinate both contractual and ad hoc job schedules as part of the Client Success department
• Ensure adherence to internal SOPs and external quality standards (including ISO 9001 QMS)
• Handle and resolve customer complaints via phone and email; conduct follow-up service calls or visits to ensure satisfaction
• Serve as the Quality Management Representative to maintain ISO compliance
• Act as the Single Point of Contact for clients within the assigned zone
• Respond to customer enquiries and provide timely resolutions
• Execute billing-related activities
• Collaborate with Area Managers to meet operational KPIs
• Handle administrative tasks alongside other team members
• Perform any other related duties as assigned by immediate superior

Key Result Areas (KRAs):

• Timely and ef...